Sofitel Queenstown Hotel & Spa Policies
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Policies
Hotel Queenstown Policies
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and charges are applicable.
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs NZD 50 per day.
Pets
Pets are not allowed.
Children and extra bed policy
Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Important Information
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Please inform Sofitel Queenstown Hotel & Spa of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Please note, there is a 1.4% credit card surcharge when using a credit card. Please note a refundable credit card or cash pre-authorization of NZD 100 is required from guests upon arrival to cover any incidentals. This amount will be refunded after inspection of accommodations.
Sofitel Queenstown Hotel & Spa
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Ages 0 to 17
